Privacy policy

Version 1 · 11 November 2026

Kamperoo makes dealer software for motorhome and caravan dealers. This policy applies to the website and to the Kamperoo app. It explains which data we collect, how and why, how long we keep it, and how you can withdraw consent or have data deleted. Dealers accept this policy when they sign their agreement with Kamperoo. The Dutch version is the official one; this is a translation.

Who we are

Kamperoo is registered with the Dutch Chamber of Commerce (KvK) under number 93594070. You can reach us at support@kamperoo.com. Our full company details are at the bottom of this page.

Who this policy applies to

This policy covers four groups of people:

visitors to this website;
people who email us, for example to request a demo;
dealers who use Kamperoo and their employees with an account;
customers and leads of those dealers.

For the first three groups we are the controller. For the data a dealer records about its own customers and leads, the dealer is the controller and we are the processor. We only process that data on the dealer’s instructions, under the data processing agreement the dealer accepts in the app. Are you a customer of a dealer and do you have a question about your data? Please contact that dealer. We help the dealer with your request.

Which data we collect

Website visitors

Technical data such as your IP address, your browser and the page you request, in our hosting provider’s logs. The website uses no cookies, no analytics and no trackers.

People who email us

Your name, email address, company name, your message and anything else you tell us.

Dealers and their employees

the dealer’s company details (name, address, Chamber of Commerce and VAT numbers) and contact persons;
details of the agreement and our invoices;
name, email address, role and permissions of employees with an account;
login details. We never see passwords: our login service manages them;
a log of important actions in the app: who changed what, and when;
technical data when an error occurs in the app. It contains no email addresses, phone numbers, IP addresses or passwords.

Customers and leads of dealers (on the dealer’s behalf)

name, address, email address and phone number;
vehicles, such as registration and chassis number (VIN), and their service and repair history;
quotes, sales, trade-ins, invoices, payments, work orders and appointments;
enquiries (leads), messages and reminders, and the consent someone gave for messages;
where the law requires it (Wwft, the Dutch anti-money laundering act): an identity check with the type of document, the last 4 characters and the expiry date, never the citizen service number (BSN). A copy of an ID document only where there is a legal basis for it.

Data through integrations

A dealer can connect Kamperoo to accounting software or an advertising platform. With accounting software, Kamperoo sends sales invoices and credit notes, cash closings, vehicle purchases and cash and card payments to the dealer’s own accounts, with the name, address, VAT number and amounts that belong to them. Kamperoo reads back the payment status, and the general ledger accounts, journals and VAT codes needed to post correctly. With an advertising platform, Kamperoo sends vehicle data and receives enquiries: name, contact details, the message and the consent given on the form. We store the access credentials of an integration encrypted.

How we collect data

What you enter or send yourself: dealers and their employees record data in the app; people email us.
Through integrations and forms the dealer turns on: enquiries through a form on the dealer’s website or an advertising platform, and data from the dealer’s accounting software.
When switching systems: when a dealer moves to Kamperoo, we transfer the data from the previous system on the dealer’s instructions.
Automatically: logs of the website, the app and the login service, the log of actions and error reports.

We do not buy data and do not track you on other websites.

What we use data for

Providing and supporting the app, including the integrations the dealer turns on. Legal basis: the agreement with the dealer.
Securing the website and the app and fixing outages. Legal basis: our legitimate interest in a secure service.
Invoicing and business records. Legal basis: the agreement and our legal obligation to keep records.
Answering questions and giving demos. Legal basis: our legitimate interest, or taking steps towards an agreement.
Data of dealers’ customers and leads is only processed for the purposes the dealer determines, under the data processing agreement.

We do not use data for advertising, do not sell it and do not make automated decisions about people.

Where the data is stored

The app and all data that dealers record in it are stored on servers in the European Union. The same applies to files and backups.

We work with carefully selected suppliers for hosting, storage, login, email and SMS, error reporting and monitoring. We sign a data processing agreement with each of them. Some of these suppliers are based in the United States. If data could leave the EU as a result, this only happens with the safeguards required by the GDPR, such as the EU-US Data Privacy Framework or the European Commission’s standard contractual clauses.

This website itself is delivered through our hosting provider’s global network, so it loads quickly everywhere.

Retention and deletion

We do not keep data longer than necessary. When a period ends, a nightly task deletes the data automatically.

Data	Retention period
Logs of the website and the app (hosting, login service)	According to the supplier’s plan, only for security and fixing outages.
Error reports from the app	90 days.
Emails to Kamperoo (questions, demos)	Up to 2 years after our last contact.
Accounts of a dealer’s employees	For as long as the dealer is a customer. Then deleted together with the dealer’s other data.
A dealer’s data after the agreement ends	The dealer first receives an export of all data. We then delete the data permanently, 30 days later by default, except the log of actions. If the dealer chooses a read-only archive, we keep the data until the end of the legal retention period and delete it 30 days after that.
Log of actions (who changed what, and when)	Also after the agreement ends, as evidence of what happened. Names and contact details of anonymised customers are removed from it.
Invoices, payments, point of sale and other business records	7 years after the end of the financial year, as required by Dutch law. This applies to our own records and to the records a dealer keeps in Kamperoo.
Backups	Daily backups 30 days, monthly backups 1 year, the one-off backup made when a dealer moves to Kamperoo 400 days. Then deleted automatically.
Data a dealer records about customers and leads	The dealer sets the periods. By default: leads that did not become customers 1 year, messages and reminders 2 years, email and SMS logs 1 year, notifications 90 days, integration logs 180 days, quotes and inspection (APK) reports 2 years, warranty documents 7 years and completed privacy requests 5 years. For copies of ID documents the dealer is notified after 5 years (Wwft).

When a customer is anonymised on request, their name and contact details disappear, also from the log of actions. Only what the law allows us to keep, such as invoices, remains until the end of the retention period.

Security

all connections are encrypted;
access credentials of integrations and vehicle security codes are stored encrypted (AES-256-GCM), copies of ID documents each with their own key;
backups are encrypted and stored in a separate location;
employees only see what fits their role, and important actions are logged;
Kamperoo support only looks along with the dealer’s consent (see below), and every action is recorded.

In the event of a data breach we act as the law requires: we inform the dealers involved without undue delay and, where necessary, report it to the Dutch Data Protection Authority.

Your rights

You have the right to access your data, to have it corrected or deleted, to restrict its processing, to object and to data portability. Send your request to support@kamperoo.com. We respond within one month.

Is your request about data a dealer has recorded about you? Then please send it to that dealer. We help the dealer with it.

If you disagree with how we handle your data, you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Data deletion

Would you like us to delete your data? Send an email to support@kamperoo.com with the subject ‘Data deletion request’ and tell us which data it concerns.

We confirm your request and delete the data within one month. If the law requires us to keep something longer, we tell you what and why.

Customer or lead of a dealer? For example because you filled in a form on a website or an ad on social media. Then the dealer is responsible. Send your request to the dealer or to us; we will forward it. The dealer can anonymise your data in Kamperoo.
Employee of a dealer? Ask the dealer to delete your account, or email us.
Dealer? When the agreement ends you receive an export, after which we delete your data (see Retention and deletion).

Changes

We update this policy when needed. For a change in substance we increase the version number at the top and inform dealers in advance.

Company details

Name: Kamperoo
Registered address: Philitelaan 344, 5617 AN Eindhoven
Chamber of Commerce (KvK): 93594070
VAT ID: NL004936378B29
Email: support@kamperoo.com